Privacy Policy

Privacy and data protection rights and interests of all persons, whether our clients, their customers, or employees, are of crucial importance for us. That is why Switch 360 thrives to achieve the highest standards in personal data protection. For this sake, we strongly undertake to be transparent about the way how we collect personal data, use, and share it. Since we understand that our clients process personal data of data subjects residing internationally, we specifically commit to taking serious account of provisions of EU privacy regulations, including the General Data Protection Regulation (“GDPR”) and comply thereto where applicable.

SECTION 1 – WHAT PERSONAL DATA WE COLLECT AND OTHERWISE PROCESS?
When you browse our website and services, we automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system, which is very helpful for us to make your use of our website and service more customized and efficient.
When you purchase our services, as part of the buying process, we collect your personal data you provide us with, such as your name, company, address, and email address. That data is indispensable for effectuating payments and the rendition of our services.
We also collect information, including personal data, about our client’s customers. In fact, this is the major block of personal data we process since the essence of our business is to provide customer support for businesses.

SECTION 2 – HOW WE PROCESS PERSONAL DATA
For most of the time, we operate as a mere data processor meaning that we receive personal data of third parties (our clients’ customers) from our clients and effectuate communication with their customers on their behalf and in their interest. As a data processor, we act only upon instructions of our client and cannot use or otherwise process data beyond those instructions.
We don’t usually retain personal data we receive from our client unless we need it for our communication with our clients pertaining to the performance of orders. We may also retain this communication for the purposes of future establishment, exercise, or defense of legal claims or for any other legitimate interest. In such a case, we may become a data controller with regards to the data we have received from our clients.
From time to time, we also use Email marketing (if applicable): By signing up with our services or contacting us, we may send you emails about our services, promotional deals, and other updates.

SECTION 3 – CONSENT AND OTHER LEGAL BASES
When we operate as a data processor, we obtain personal data from data controllers who undertake, via the Terms of Use, to procure necessary legal bases for the use of personal data of their customers.
When you provide us with your personal data as our client to complete a transaction, verify your credit card, or place an order for our services, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@switch360.co.

SECTION 4 – DISCLOSURE
We may disclose your personal information if we are required or entitled to do so by applicable law.

SECTION 5 – PAYMENT
If you choose a direct payment gateway to complete your purchase, then said payment gateway will process your transaction. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.

SECTION 6 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 7 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@switch360.co